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Get group members in JIRA using jira-pyhton



I am trying to get all users from the group jira-users from a hosted jira account. 


This is a solution that i tried figuring ou t and which i also found within the community and on the when i googled my problem.


from jira import JIRA
from jira.exceptions import JIRAError
import datetime
import requests
from requests.auth import HTTPBasicAuth
import json

def All_Jira_Users():    
users = jira.group_members("jira-users")


When executing this, here is what i'm getting

Traceback (most recent call last):
File "d:/JIRA_KPI/venv/", line 178, in <module>
File "d:/JIRA_KPI/venv/", line 168, in All_Jira_Users
users = jira.group_members("jira-users").items
File "D:\JIRA_KPI\venv\lib\site-packages\jira\", line 1011, in group_members
result[user['key']] = {'name': user['name'],
KeyError: 'name'


Thanks for your help 

2 answers

Raised an issue on github for this.

Does anyone know the answer? I am getting exactly the same problem.

Yes, you need to update the file.


For Anaconda, this is located here:



The latest version of Jira does not support the key "name" or "key", so change the code lines that start at line 1205 to:

for user in r["users"]["items"]:
result[user["accountId"]] = {
"fullname": user["displayName"], 
"email": user.get("emailAddress", "hidden"),
"active": user["active"]


NOTE three changes: 

1. Remove the line that says "name", since that is no longer available in the JSON feed from Atlassian. You can use "fullname" to reference a person's name.

2. Change "key" to "accountId" since "key" is also no longer available.

3. Remove the last comma at the end of the line "active": user["active"]


Save the changes back to the same folder and restart your python (or Jupyter if you use that) kernel before re-running your code. 

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