we just configured new email templates to our Jira.
I'd like to know what about those events which are not configured to a workflow? E.g. Issue commented, worklog added, issue deleted, etc.
Where can I set a custom email template for these?
If you want to replace the original velocity templates, review the file WEB-INF/classes/email-template-id-mapping.xml and the directory WEB-INF/classes/templates/email. The file maps events to email templates, while the directory stores the text and html versions for each template, plus some common functions.
Jira sends text or html by default (global configuration), and every user can override this in the profile.
So, In your case, if you have a replacement for every mail template , save the *.vm files in txt and html versions as *_old.vml, and add your customized files. Then review the email-template-id-mapping.xml file and restart Jira.
Um, they're in the email templates folder, as per https://confluence.atlassian.com/display/JIRA/Customising+Email+Content
I'm a little hesitant to answer on this one, because you say you've been configuring new email templates, which is something you'd usually do via the link I've given, hence I'm not sure I've understood where you're stuck.
thanks for the fast reply!
let me explain: I could deloyed all transition related custom template: e.g. issue resolve, issue create, issue close, etc.
There is a special project which need these custom templates for all event types. I could finally deployed most of them simply creating custom events and put them into their workflow as post functions.
But what about the event related templates? E.g. add comment, add worklog, etc? There is no place to put a rule for these? So there are no such a post function where I could put them.
Comment, log work, etc, all in the email template directory that I thought you'd already found because you've been editing templates.
But I think you're actually talking about the calls to them, not the templates now?
The only way to customize comment, add worklog ... email templates, specifically for a project is putting and if - else in template itself, looking for the project that originated the event.
Its a bit crappy, but is the only way I see to customize them
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events