Hi there, I've been asked to set up a generic login account in order for us to set up a constant line of communication for JIRA to sync with ServiceNow. I set up said account however, the login credentials do not work. We have an AD account set up with the same login credentials and the email is that of the SN Admin's. Did I miss a step? thanks!
Do you have any issues with any other AD users logging in?
There are a few resources I would take a look at:
Solved: Jira Active Directory integration
Troubleshooting LDAP User Management
In addition, check your JIRA_HOME/log/atlassian-jira-security.log to see if there are any errors that stand out. If the above two resources do not help paste the log snippet from the failed login here.
Your logs would exist on the file system. Since you are on Windows check out Where are the application server logs:
If you are on Windows
logs\stdout_*.logfile in your JIRA Installation Directory and
c:\WINDOWS\system32\atlassian-jira.log(WINDOWS may be replaced by WINNT), or for JIRA WAR, in your Tomcat installation directory.
atlassian-jira.logfile in the current directory (wherever you ran
startup.batfrom) but this might not work if your current directory isn't writeable (eg. c:\WINNT\system32, the default). Even if you see an
atlassian-jira.logit may be an old one, created from a previous startup. If you value your sanity (and ours) please install JIRA as a service, even if only to get all of the right logs appearing in a consistent place.
I would also take a look at Some users are unable to login to Active Directory 'follow referrals' configuration.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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