Gantt add-on not installing in onDemand

I keep getting an error saying to contact support when trying to install in JIRA on Demand. ARe there some things I should be aware of prior to the install?

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The Gantt OnDemand addon should be already installed on your instance. If it is disabled you can enable it from the add-ons section.

In OnDemand it is not possible to install other add-ons that are not preinstalled as per Restricted Functions in Atlassian OnDemand


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