Gantt Chart Project for evaluation not active

I'm trying to test an addon from Soyatec – Gantt-Chart Project

The installation went without any issues from Atlassian Marketplace, and the request for a trial license also went ok.

It was possible to access the addon configuration and the trial mode was active.

Now, after a JIRA restart it was not possible anymore to use it.

On the addon list it was shown as activated, but when accessing the Configure option of the addon it states that a valid license is needed?!?

I’ve tried new restarts, re-enable and reinstallation using the Soyatec jar from their site without positive result.
Any hints?

1 answer

1 accepted

0 vote
Nick Wade Atlassian Team Nov 24, 2015

Hi Pedro, 

Without seeing anything this sounds like JIRA has lost track of the evaluation license. You should be able to log into my.atlassian.com, copy the evaluation license key for this plugin (you'll see it on your Licenses tab), and insert it manually into the plugin from within Manage Add-ons in your JIRA Admin area. 

If that doesn't work please contact Atlassian Support for assistance. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,307 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot