Gadgets error on dashboard for Jira ondemand

[Alexey Litvishko]

A read the following tickets and can't resolve our problem:

1. https://answers.atlassian.com/questions/274537/jira-agile-ondemand-gadget-error-unable-to-retrieve-gadget-xml-http-error-404

2. https://jira.atlassian.com/browse/JRA-37524

Error loading gadget from rest/gadgets/1.0/g/com.atlassian.jira.gadgets:road-map-gadget/gadgets/roadmap-gadget.xml: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 404

What I will need do to resolve the problem?

[Mauro Badii · Accepted solution]

Hi Alexey,

I just created the bug https://jira.atlassian.com/browse/JRA-38051

The error is similar to the one pointed by those links but the Gadget is different in your case. I believe that if the Gadget with the error is removed from the Dashboard by Configuring the Default Dashboard or any other Dashboard that has the Gadget, then the error will disappear.

The error depends on the Gadget. The gadget is displaying the error so by removing it there shouldn't be an error message.

If you are having problems removing the gadget, please open a support request at support.atlassian.comso we can investigate further.

Best regards,
Mauro

[Alexey Litvishko]

Thank you, Mauro.

We hope atlassian team can resolve this issue a soon as possible )

[Ivar]

Can this be linked to the same issue here: https://answers.atlassian.com/questions/287832/after-an-upgrade-to-jira-6-2-3-jira-agile-6-3-12-agile-gadgets-are-no-longer-available-on-the-dashboard. At least the error message and all seems very much the same. Just for OnDemand instead of local installation.

[Alexey Litvishko]

Ivar,

I saw this ticket. Unfortunately for Jira OnDemand version I can't execute a SQL query for database.

[Ivar]

I know Alexey, it was more information to Mauro :) But I assume that, if the problem is the same, there are quite some versions registered in the Ondemand database. So it might be a bit more difficult to execute the same SQL there (again, assuming the problem have the same cause :))

[Colin Whooten]

same here. Get error, can't find it anymore to add it back into dashboard.

[John Thompson]

Same for us as well. Error Message; Error loading gadget from rest/gadgets/1.0/g/com.atlassian.jira.gadgets:road-map-gadget/gadgets/roadmap-gadget.xml: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 404

Plus the Road Map gadget no longer appears as an option for adding to the dashboard.

Would like this back asap please.

[John Thompson]

Thanks for the quick turn around on this.

[Bogdan Zurac]

Hi. We encountered the same issue with RoadMap JIRA Gadget. As I tried to re-add it to the Dashboard, I could not find the gadget anymore. I presume the gadget was removed from the Gadget Directory, thus any active displaying RoadMap Gadget started malfunctioning. Can somebody please verify if this is the case ? If so, is there any alternative to the RoadMap gadget ? It was very useful...

[Mohit Mehta]

Same for us. Hope the team will rectify this soon....

[Bogdan Zurac]

Seems to be fixed now, RoadMap appears again.

[Alexey Litvishko]

Thank you, guys! It works!