Gadget Project Report >>> The JIRA server could not be contacted <<<

Hi all,

in the JIRA (7.1.8) dashboard page the following error appears after click the Report button in the Gadget Project:

error output.png

Following you can find the error log:

2016-08-22 12:35:12,710 http-nio-8080-exec-11 ERROR f.borchetta 755x126571x1 oodove, /rest/gadget/1.0/project/reports [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;
java.lang.NoSuchMethodError: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;
        at com.metova.jira.clone.project.tabpanel.ProjectCloneTabPanel.showPanel(
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getProjectTabPanels(
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReportData(
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReports(
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(
        ... 19 filtered
        ... 1 filtered
        ... 95 filtered
        ... 16 filtered
        ... 22 filtered
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(
        at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(
        ... 54 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(
        at java.util.concurrent.ThreadPoolExecutor$
        at org.apache.tomcat.util.threads.TaskThread$


Thanks in advance for your support.


1 answer

1 accepted

0 votes
Accepted answer

You are using the Clone Project Plugin which does not support JIRA 7.1.8 - your JIRA's admin should disable or uninstall the plugin from the Manage Add-Ons page. You can also contact the plugin vendor for information what support for your JIRA version will be available.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,172 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you