Gadget Project Report >>> The JIRA server could not be contacted <<<

Hi all,

in the JIRA (7.1.8) dashboard page the following error appears after click the Report button in the Gadget Project:

error output.png


Following you can find the error log:

.
2016-08-22 12:35:12,710 http-nio-8080-exec-11 ERROR f.borchetta 755x126571x1 oodove 192.168.99.253,127.0.0.1 /rest/gadget/1.0/project/reports [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;
java.lang.NoSuchMethodError: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;
        at com.metova.jira.clone.project.tabpanel.ProjectCloneTabPanel.showPanel(ProjectCloneTabPanel.java:30)
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getProjectTabPanels(ProjectGadgetResource.java:372)
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReportData(ProjectGadgetResource.java:337)
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReports(ProjectGadgetResource.java:210)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(Method.java:498)
        ... 19 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
        ... 1 filtered
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
        ... 95 filtered
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)
        ... 16 filtered
        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
        ... 22 filtered
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:169)
        at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:25)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(CustomerContextServiceImpl.java:24)
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:164)
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:120)
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:112)
        ... 54 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)
.

 

Thanks in advance for your support.

 

1 answer

1 accepted

Accepted Answer
0 votes

You are using the Clone Project Plugin which does not support JIRA 7.1.8 - your JIRA's admin should disable or uninstall the plugin from the Manage Add-Ons page. You can also contact the plugin vendor for information what support for your JIRA version will be available.

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