Gadget Project Report >>> The JIRA server could not be contacted <<<

Hi all,

in the JIRA (7.1.8) dashboard page the following error appears after click the Report button in the Gadget Project:

error output.png

Following you can find the error log:

2016-08-22 12:35:12,710 http-nio-8080-exec-11 ERROR f.borchetta 755x126571x1 oodove, /rest/gadget/1.0/project/reports [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;
java.lang.NoSuchMethodError: com.atlassian.jira.project.browse.BrowseContext.getUser()Lcom/atlassian/crowd/embedded/api/User;
        at com.metova.jira.clone.project.tabpanel.ProjectCloneTabPanel.showPanel(
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getProjectTabPanels(
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReportData(
        at com.atlassian.jira.gadgets.system.ProjectGadgetResource.getReports(
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        ... 2 filtered
        at java.lang.reflect.Method.invoke(
        ... 19 filtered
        ... 1 filtered
        ... 95 filtered
        ... 16 filtered
        ... 22 filtered
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(
        at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala)
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.outOfCustomerContext(
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(
        ... 54 filtered
        at java.util.concurrent.ThreadPoolExecutor.runWorker(
        at java.util.concurrent.ThreadPoolExecutor$
        at org.apache.tomcat.util.threads.TaskThread$


Thanks in advance for your support.


1 answer

1 accepted

Accepted Answer
0 votes

You are using the Clone Project Plugin which does not support JIRA 7.1.8 - your JIRA's admin should disable or uninstall the plugin from the Manage Add-Ons page. You can also contact the plugin vendor for information what support for your JIRA version will be available.

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