GMail integration blocked our system administrator account

After integrating with GMail I can't no longer login as our system administrator accout as it is a mail group and not a real GMail user. However I can enter without problems at atlassian.com

I think that creating a real gmail account may resolve the problem, but I don't want this, I prefer to enter by password or migrate the system-administrator rigth to other user.

When I try to recover username using any email of our corporation it says that the mail doesn't exit, also trying to recover password by username says that this username doesn't exist.

1 answer

0 vote

Hi Jose Maria,

In the OnDemand environment the "system-administrators" group is only used by Atlassian support. I've logged into your instance and I see that your personal account is member of the administrators account.

If you cannot access this account anymore I would suggest raising a support case with us for further investigation.

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