GMail integration blocked our system administrator account

After integrating with GMail I can't no longer login as our system administrator accout as it is a mail group and not a real GMail user. However I can enter without problems at

I think that creating a real gmail account may resolve the problem, but I don't want this, I prefer to enter by password or migrate the system-administrator rigth to other user.

When I try to recover username using any email of our corporation it says that the mail doesn't exit, also trying to recover password by username says that this username doesn't exist.

1 answer

0 votes

Hi Jose Maria,

In the OnDemand environment the "system-administrators" group is only used by Atlassian support. I've logged into your instance and I see that your personal account is member of the administrators account.

If you cannot access this account anymore I would suggest raising a support case with us for further investigation.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot