GMail integration blocked our system administrator account

After integrating with GMail I can't no longer login as our system administrator accout as it is a mail group and not a real GMail user. However I can enter without problems at

I think that creating a real gmail account may resolve the problem, but I don't want this, I prefer to enter by password or migrate the system-administrator rigth to other user.

When I try to recover username using any email of our corporation it says that the mail doesn't exit, also trying to recover password by username says that this username doesn't exist.

1 answer

0 vote

Hi Jose Maria,

In the OnDemand environment the "system-administrators" group is only used by Atlassian support. I've logged into your instance and I see that your personal account is member of the administrators account.

If you cannot access this account anymore I would suggest raising a support case with us for further investigation.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

770 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you