GIT Commits to JIRA issue are working, but not hashtags

We have a connection setup between JIRA and GIT using the DVCS connector. The commits are working just fine and we see them on the JIRA issue. But, when the developer uses any of the hashtagas mentioned on this page, ,none of them are working - they cannot transition (#resolve) or log time (#time) to an issue. Those commands are being ignored.

Does anyone know why this might be occurring?

2 answers

1 accepted

0 votes
Accepted answer

The issue was the email address. The user's GIT email address was not the same as their JIRA email address. Once they were the same, the hashtags worked.

0 votes
Timothy Chin Community Champion May 13, 2014

Have you met all the conditions as described? If you are using BitBucket, ahve you seen this (

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,508 views 15 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you