You should identify one specific issue where it didn't worked and trace it step by step.
1. Was message sent.
2. Was it recieved by destination email address. (Possible problems: antispam, network issues, full mailbox, email system misconfiguration)
3. Did Jira read email? (Possible problems: Wrong mail folder, Somebody else (like Jira test environment) already read it, no listener configured)
4. Did Jira accepted mail (Possible problems : No account in Jira with sender email address, or Multiple accounts with same email address in Jira and at least one of those accounts don't have permission to create new issue, Validator of create issue transition blocked creation.)
If other people can send mail and it works, then it's something to do with the account(s) associated with your email address
Do you have multiple accounts with the same email address? Does the account have create and/or comment rights on the project/issue you're trying to create/comment in? Best of all, can you read the log file? That should tell you it's reading emails and if it's failing there, why...
If it is not working only for you, you have one of these:
1. You have multiple accounts (with same email address) and Jira chooses wrong one. (For example you have accounts in Jira vera(email@example.com) and testuser(firstname.lastname@example.org). And Jira think's that "testuser" account should be used to create ticket, but it don't have permission to project, because only "vera" account have that permission
3. Your Jira account don't have permission to create issue in your project.
I can't recall that.... Somewhere in the process I changed myself from Internal JIRA user to LDAP, but I'm sure that was after this.
I also checked it (or unchecked it, don't know exactly where it was) that you do or don't get e-mails from your own changes. But I don't think that has anything to do with it?!
Log files I will look them up, need my Linux-man for that ;-)
Check the configuration of the incoming "email handler", and read the logs to see them processing.
It might be that your emails have a subject that contains an issue key (in which case they're being imported as comments) or your mail handler is configured with some quirk you don't understand. If Jira is reading the email and failing to import it, there will be things in the logs.
You'll need to do some debugging.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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