From address is not changing even after adding SPF and DKIM records

[Hussain Shahid]

Hi,

Followed the below URL :

https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html\\
and configured the SPF and DKIM records in our domain settings. The from Email is stil "jira@myorganization.atlassian.net" in the reply going to the customer. Where as it should be "myid@myorganization.com" which we have already added in our service desk project.

Also, the domain and SPF, DKIM record verfification was successful as per the method given in the URL.

Please suggest what steps should I take?

[somethingblue]

Hi Hussain,

Since this is something the Cloud team will need to review I created a ticket for you that you'll be able to find at JST-358179.

A Support Engineer will be with you shortly.  Once they resolve the issue let us know the outcome.

Cheers,

Branden