Followed the below URL :
and configured the SPF and DKIM records in our domain settings. The from Email is stil "email@example.com" in the reply going to the customer. Where as it should be "firstname.lastname@example.org" which we have already added in our service desk project.
Also, the domain and SPF, DKIM record verfification was successful as per the method given in the URL.
Please suggest what steps should I take?
Since this is something the Cloud team will need to review I created a ticket for you that you'll be able to find at JST-358179.
A Support Engineer will be with you shortly. Once they resolve the issue let us know the outcome.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs