Format of HTML notification mails - only last changes

Hello to all!

I have installed JIRA 6.1.3 and filled it up with data from JIRA 5.2.11 (which was filled up with data from JIRA 4.4.4). After successful upgrade notification e-mails were sent in the same format as in old JIRA 4.4.4. However, I don't know how, it has changed and now notification e-mails are sent in rich HTML format with many irrelevant information. I like theAtlassian support style of e-mail, i.e. HTML formated e-mail were you can see what has been changed. My new JIRA send e-mails with issue number, assignee, reporter, etc. And I oly want to set it to simple HTML format containing last changes of issue. See the attached files to see the difference, please.


Leos Junek



1 answer

1 accepted

1 vote
Accepted answer
Yew Teck En Atlassian Team Dec 29, 2013

Strange, your mail notification should show as the Desirable format when you used HTML by default. Firstly, check your profile if you're receiving HTML format notification.

Secondly, did you replaced your mail templates from older version of JIRA? If so, you might want to replace your mail templates from the fresh JIRA 6 <jira_install>/atlassian-jira/WEB-INF/classes/templates/email.

Hello TenkEn!

Thanks for answer. Yes, I have set up HTML format in my profile.

I had used mail templates of new JIRA 6 before, but then I replaced them with templates of old JIRA 4.4.4. Unfortunately, nothing changed. New JIRA still sends its mails in undesirable format.


Yew Teck En Atlassian Team Dec 29, 2013

Strange, the mail content should reflect to the mail templates and the mail content format from your screenshots seems to be very old JIRA mail format.

Did you restart JIRA when you replaced the content with JIRA 6 mail templates? It should only start taking effect after restart.

TeckEn, you were right. Your colleague, Taiwo Akindele from Atlassian support, who took care about my issue concerning this topic, told me, that desirable format is the default one and current format of mails is surely customized. He looked at this question and told me that you were right. I had checked it and found it true. After rebuilding WAR from fresh unzipped JIRA notification emails are sent in desirable/default format.

Thanks a lot!


Yew Teck En Atlassian Team Dec 30, 2013

good to hear the problem resolved. :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,095 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you