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Forbid JIRA service desk user to see internal comments

We are planing to give an external company access to our JIRA cloud REST API so that they can integrate our issues in their own ticket system.

How I understand it, the permissions of the API will be the same as the token's owner.
So I created a Service Desk User, created a API token and made some project related permissions.

BUT: The extarnal company should NOT be able to see internal comments via the API.
Any way how I can manage this?


2 answers

1 accepted

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Answer accepted
Daniel Ebers Community Leader May 24, 2021

Hi @jira-admin

I think this will not be possible as such. In a non-Service Management project you have the option to restrict a comment to a group/role - but this is not available for Service Management projects despite a Suggestion to have it considered in the future:

If I understood it correctly the ask is to exchange data between the internal and the external system (using API), but as you said API provides the same set of permissions like UI access.

Access via Portal (the customer portal customers use to raise a request) would probably not suffice, also there are reports that access via API is tricky.


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