For information about how to add a comment from the mail in JIRA Mail Handler

[Toshiyasu Oka]

https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email

I tried the following methods to add a comment to an existing issue from the mail in reference to the above site.

JIRA Ver：5.2.2

Mail Client：OutLook365

Issue key: ABC-25

Email subject　　　　　｜Result

-----------------------------------------------------------

ABC-25あいうえお　　　｜ Challenge is newly created.

あいうえおABC-25 　　　｜ Challenge is newly created.

ABC-25 　　　　　　　　　｜ Comments are added to an existing issue.

Question

Please tell me how to add a comment by applying the issue key in the subject line of the email.

[EddieW]

I can't tell from your examples, but make sure there is a space before and after the issue ID.

blahblahblah ABC-123 blahblahblah

ANd if that doesn't work it sounds like a bug dealing with the non-latin characters.

[Toshiyasu Oka]

Hello,Eddie

Thank you for your comment.

I have verified again.

・Double-byte string + byte space + issue key

・issue key + byte space + Double-byte string

・Double-byte string + byte space + issue key + byte space + Double-byte string

It is not registered as a comment in the case of any of the above.

[EddieW]

Hmm.

Try going to the Logging and Profiling section of the Administration areas and turn on logging for the class com.atlassian.jira.service.services.mail.MailFetcherService at DEBUG level, and copy the result here when it attempts to read one of the emails.