For Enterprise size users -- number of issue types?

We have a lot of different groups using JIRA and so our usage is not uniform. This has resulted in quite a few "custom" issue types (along with all the other parts).

I'm curious as to how many issue types some other companies might be using for various purposes.

We have between 20-30 right now. Note, that some of these issue types are sub-task issue types.

Thanks.

1 answer

1 accepted

1 vote

I've seen systems with over 300, but this was because someone thought it was a good idea to give all the PMs admin rights so they ran off and did their own thing. Part of my housekeeping was to get it down to something around 50 (I think there were another 20ish we could have merged if the data wasn't so complex, so it should have been 40). That excluded sub-tasks, they were in a far worse state, although easier to merge.

I don't really think it's too much of a problem - lots of issue types available is fine, but I'd recommend keeping the number in each project down. A user offered 5 issue types in a project is much more likely to pick the right than one who sees 30 of them and thinks "meh" and picks the first one they see.

The Jiras I currenyly look after vary between the off-the-shelf list and 60 types (top level and subtasks), although most of them are on about 10 or about 40. The ones with around 10 use Jira for one purpose (e.g. development), and the ones with around 40 use it for different types of development, change control, cataloguing, project management, etc etc.

A user offered 5 issue types in a project is much more likely to pick the right than one who sees 30 of them and thinks "meh" and picks the first one they see

That says it ;)

Thanks Nic. I guess that is an "answer" to my question (I'll mark it later) though it is possibly too open ended as question. But it is good to know that not the only one with a long list of issue types which is mostly annoying as an admin looking at the list.

Yes, for most of our projects, the issue type scheme has a small number (usually around 5 or so). It is just our total number is "high" from the variety of projects which sounds somewhat the case for you though I'm talking about a single JIRA instance having this many.

Thanks.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

190 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you