Fix version field not show in Servicedesk

Hi,

 

I want to include the Fix Version field in Servicedesk tickets.

For this purpose I have added the Fix Version field to the ticket forms with a request to keep it empty.

The idea is that once a FV has been added in the corresponding JIRA issue form, the changed value of the FV field is shown as an update of the ticket.

This is not the case in the Servicedesk , however.

 

Is the FV field not supported in the Servicvedesk, or I am I doing something wrong form configuration wise?

 

Thanks in advance

 

ronald kerstens

2 answers

Hi Ronald!

One thing that may help you on locating the field and what to do to enable it is open up the 'Where is my field?' utility, located on the Admin drop-down menu in an issue when logged in as a System Administrator.

See below how to locate the utility:

image2015-2-19 10:52:24.png

Cheers!

Joao 

Hi Joao

Thanks for your reply

I am familiair with the Where is my field option. however, this seems a JIRA issue form utility to me. I can see the FV field in the JIRA issue forms we are using

But I am trying to make the FV field visible in a JIRA Servicedesk form and resulting ticket. In a ticket the field and its values are not shown.

Is ther a way to include Fix Versions in a Servicedesk ticket? For our customer rhe FV is critical information which you want to add to a resolved ticket.

 

regards

 

ronald

Hi Ronald! But considering you are not seeing the field on 'Service Desk issues', I recommend you to run the 'Where is my field?' utility on that issue you don't have the 'Fix Version' field. JIRA issues and Service Desk issues may use different field configurations and permission schemes, so a field that appears on a JIRA issue may not appear on a Service Desk one. ;) Cheers! Joao

Hi Joao, A follow up on the issue reported by Ronald... Running the 'Where is my field?' utility on the the issue created from the service desk portal reports that "The 'Fix Version/s' field is enabled by the 'Default Field Configuration' field configuration associated with this issue". I can clearly see the field on the JIRA issues forms (/servicedesk/agent/SPB/issue/PRJ-123 and /browse/PRJ-123). The FV field is also displayed on the customer portal issue creation form (/servicedesk/customer/portal/2/create/300) but it's missing from the customer portal issue display form (.../servicedesk/customer/portal/2/PRJ-123). Regards, Igor

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