Fisheye to Jira application link configuration (BAD IP)

Hello,

I have Jira 4.3 and fisheye 2.8.2 and i'm trying to create a trusted application link between them. Jira ip is *.100 and Fisheye's IP is *.101

On my jira installation:

  • Incoming authentication IP Patterns = null
  • Outgoing authentication IP Patterns = *.101

On my fisheye installation:

  • Incoming authentication IP Patterns = *.101
  • Outgoing authentication IP Patterns = null

With this configuration I am getting the following errors in fisheye.log every time I try to access the source tab on any Jira ticket:

ERROR - Error handling trusted applications authentication attempt:BAD_REMOTE_IP;Request not allowed from IP address: 100

Clearly there is an issue with the configuration of the trusted link between the two apps. I tried adding Jira's IP to the outgoing tab on fishey but after doing that I get the following on fisheye.log:

WARN - Failed trusted applications authentication attempt:USER_UNKNOWN;Unknown User: {0};["tempusr"]

2012-11-19 11:10:35,590 WARN - User 'tempusr' referenced by trusted application: 'jira:12349895' is not found.

This is most likely a faulty configuration issue. Any suggestions?

1 answer

My only thought is that I have to proceed like this:

On fisheye:

  • Incoming / Outgoing IP points to JIRA

On Jira

  • Incoming / Outgoing IP points to Fisheye

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,096 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot