First installation lock


I installed the server on my x64 Win7Pro i5 PC 16GB RAM. When I am trying to set up the server for the first time (http://localhost:8080) I am asked about server name, company etc. I click Next when Jira asks me about Specifying My License Key I pick "I have no account".... and that's it!!!! No Submit button, no Next either OK button. No action! What should I do????

Without passing this stage I am unable to get Server ID that enables me to get the license.

Jira installation downloaded from Attliassian on 30.04.2013

3 answers

1 accepted

I think the problem could be caused by Kaspersky Antivirus, with version 4 I had also problems with installation. Suspending A-V helped. I forgot that trick, didn't install apps aince long time.

0 vote
Ahmad Danial Atlassian Team Apr 29, 2013

Hey there, Slawomir.

Perhaps you should raise a ticket in the support site ( to get this issue looked at. Attaching screenshot to the ticket would definitely help too.

Warm regards,


I have had the same problem with JIRA 5.2.11. JIRA 5.2.10 works. It's the latest installer that is broken. Raised a support ticket, but they couldn't find anything yet.

Go with 5.2.10. You can then upgrade to 5.2.10 without a problem strangely.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

688 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you