Finding "active" users

Hi. We are currently using JIRA and using our internal Active Directory for authentication. This means that under Users and Groups in JIRA, we see the entire company directory (yes, we could limit the scope but that would also limit users outside R&D). If I go to System Info, it tells me how many active users we have -- but I can't seem to find how to correlate that to the actual users.

On a similar note, how to make someone "inactive" (i.e. not take up a license) if they are no longer with the company?

Thanks!

1 answer

1 accepted

1 vote

The actual users of JIRA is counted by the number of user that under the 'JIRA Users' Global Permission.

And, in order to reduce user count in JIRA, you might be interested to see the guide here:

https://confluence.atlassian.com/display/JIRA/How+do+I+reduce+my+user+count+in+JIRA

Hope that helps.

Ahh...thanks for the tip. One follow up question: for the "Jira Users", we use LDAP groups (e.g. 'QA Department' and 'Engineering Deptartment'. If someone is both groups, do they get counted twice?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot