Finding imported tickets by externalId

Hello! We imported several thousands tickets (using JSON importer) and would like to be able to find them by their old IDs. During import these were specified as {{externalId}}. For example:

{
                    "externalId": "HLR219",
                    "issueType": "Defect",

                ...

However, when I attempt to search (using JQL):

curl -D- -X GET -H 'Content-Type: application/json' ......./jira/rest/api/2/search\?jql=externalId=HLR219

I get an error:

{"errorMessages":["Field 'externalId' does not exist or you do not have permission to view it."],"errors":{}}

The tickets are all showing their original IDs -- the custom field is named "External issue ID" and was populated by the JSON-importer during import...

If I dump the entire issue, I see these label (such as HLR219) as values of customfield_10801 of each ticket. However, searching for such custom field does not work:

{"errorMessages":["Field 'customfield_10801' does not exist or you do not have permission to view it."],"errors":{}}

2 answers

1 accepted

3 votes
Accepted answer

In JQL you have to use either the name of the customfield, so this should be "External issue ID", or the ID like this "cf[10801]".

And I guess you would need to use the "~" operator instead of "="

Although, it would seem, going directly to the database is both faster and easier -- one does not even need to know the numeric ID of the custom field in advance -- only its value. For example:

select jiraissue.id as id, pkey, assignee, stringvalue
    from jiraissue join customfieldvalue on jiraissue.id=issue
    where stringvalue='HLR219'

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,112 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you