Finding imported tickets by externalId

Hello! We imported several thousands tickets (using JSON importer) and would like to be able to find them by their old IDs. During import these were specified as {{externalId}}. For example:

{
                    "externalId": "HLR219",
                    "issueType": "Defect",

                ...

However, when I attempt to search (using JQL):

curl -D- -X GET -H 'Content-Type: application/json' ......./jira/rest/api/2/search\?jql=externalId=HLR219

I get an error:

{"errorMessages":["Field 'externalId' does not exist or you do not have permission to view it."],"errors":{}}

The tickets are all showing their original IDs -- the custom field is named "External issue ID" and was populated by the JSON-importer during import...

If I dump the entire issue, I see these label (such as HLR219) as values of customfield_10801 of each ticket. However, searching for such custom field does not work:

{"errorMessages":["Field 'customfield_10801' does not exist or you do not have permission to view it."],"errors":{}}

2 answers

1 accepted

3 votes
Henning Tietgens Community Champion Nov 21, 2013

In JQL you have to use either the name of the customfield, so this should be "External issue ID", or the ID like this "cf[10801]".

And I guess you would need to use the "~" operator instead of "="

Although, it would seem, going directly to the database is both faster and easier -- one does not even need to know the numeric ID of the custom field in advance -- only its value. For example:

select jiraissue.id as id, pkey, assignee, stringvalue
    from jiraissue join customfieldvalue on jiraissue.id=issue
    where stringvalue='HLR219'

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