Filter subscriptions - send to custom field group?

[Andris Bērziņš]

I managed to make a subscription to a filter that sends e-mails to a group of users when the issue's due date has arrived (and it's not resolved yet). Is it possible to send these e-mails to a group that has been set in a custom field?

For example, let's say I have a GroupPicker custom field called "Responsible group". Then I have 3 issues A, B and C. Group1 is responsible for A and B. Group2 is responsible for C. All of the issues have the same due date.

Now, what I'd like to happen is, when the due date arrives, send all members of Group1 a mail about issues A and B, but Group2 - about issue C. And I'd like these e-mails to be sent periodically until they are resolved.

I was thinking about making the filter based on currentUser() being in "Responsible group", but I think JQL doesn't support that. Is there a way to do what I'm trying to? Maybe I need a plugin for that (can I make a plugin that runs itself on a timer)?

[Penny Wyatt (On Leave to July 2021) · Accepted solution]

Do you have many groups? It seems you're almost there with the out-of-the-box functionality. If you have a smallish number of responsible groups, you could just manually create that many filters and subscriptions.

e.g.

Filter: project=PROJ and MyGroupPicker="Group1" and duedate < startOfDay() and resolution is empty
Subscription: Email to Group1

Filter: project=PROJ and MyGroupPicker="Group2" and duedate < startOfDay() and resolution is empty
Subscription: Email to Group2

etc.

If it's a larger number of groups, you could write a throwaway script to submit the HTTP requests to generate the filters and subscriptions. Maintaining a plugin is expensive; I wouldn't recommend it for a simple task like this unless there's no other option.

[Andris Bērziņš]

Hmm, I hadn't considered doing it with a script, thanks :)