You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
On our system, we have a filter set up to have issues from a specific project, which are of a certain status and are either assigned to them or they are contained in a group custom field value on the issue.
I then have this subscribed for all users. The idea being, that once a week they all receive an email with issues that require their attention.
However, I am finding that the emails sent out by this subscription aren't correct.
The issues in the email seem to have the wrong status, and are being sent in the email when they shouldn't be.
For example, one user should receive an email containing 36 issues (The JQL query and saved filter work correctly inside Jira):
However, they instead receive an email containing 81 issues:
The issues also seem to have the incorrect status reported in the email:
So far, I have tried the following:
Does anyone have any suggestions as to how to fix this issue?
We are getting a somewhat similar error, a user is subscribed to a filter:
However he is still receiving mails about an issue which is not in that filter for almost a year, (status = Done since May 2021).
In the Email the status of the Email is still displayed as "Open".
Many many reindexes have been happening already in the meantime, but the issue still seems to be occuring.
@Howard Choularton how did you get your issue resolved?