I am looking for a filter to show only tickets which are not yet acknowledged (and therefore appearing in the 'acknowledge' state). They can be open, closed, assigned, etc - it is just the acknowledgment status we are looking to focus on in the report.
Does anyone know how to structure the filter/logic to use for this? We can build in the rest, it's just what we need to capture that we are having trouble with.
Thank you for your replies! I have tried this but it is still pulling in tickets with other status than outside acknowledge - eg some waiting for triage, request clarification - in addition to some which are, as targeted, simply in the 'acknowledge' stage.
I then tried replacing the 'acknowledged' with 'waiting for triage' to see if it worked with other options - but it is pulling in the same, pretty much everything regardless of status chosen.
Is there any other way you'd recommend? This seems trickier than it appears!
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