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Filter showing unacknowledged tickets


I am looking for a filter to show only tickets which are not yet acknowledged (and therefore appearing in the 'acknowledge' state). They can be open, closed, assigned, etc - it is just the acknowledgment status we are looking to focus on in the report.

Does anyone know how to structure the filter/logic to use for this? We can build in the rest, it's just what we need to capture that we are having trouble with.

Thank you!


Screenshot 2021-01-21 at 20.05.56.png

1 answer

0 votes
brbojorque Community Leader Jan 21, 2021

Hi @Rebecca Fajon ,

Uhm, maybe something like:

status != "Acknowledge"

Hi @Rebecca Fajon ,


Good Day ...!

As @brbojorque  Please use the filter as specified.

If you need only for a particular project use as below.

Project ="Your Project Name" and Status != Acknowledge 

Thank you for your replies! I have tried this but it is still pulling in tickets with other status than outside acknowledge - eg some waiting for triage, request clarification - in addition to some which are, as targeted, simply in the 'acknowledge' stage. 
I then tried replacing the 'acknowledged' with 'waiting for triage' to see if it worked with other options - but it is pulling in the same, pretty much everything regardless of status chosen.

Is there any other way you'd recommend? This seems trickier than it appears!

Hi @Rebecca Fajon ,

You need to check all the issues which are not passed through "Acknowledged" ?

Can You please a screenshot of Workflow. and please provide some more clear info. 

What is to be shown in filter ?



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