I'm new to JIRA. We have a system in place where all incoming emails are converted into tickets and resolved by the service desk team. Once a ticket is created, any subsequent emails from the sender get appended to the original ticket. My question is that if a sender sends a subsequent email after the ticket is closed, the email gets appended to the ticket but I dont have any visibility of it unless i manually open the ticket and check for updates.
Is there a way to filter based on issue updated after ticket was closed?
Any help will be appreciated.
I guess you can configure a filter subscription according to the specific search criteria that you want and request JIRA to send you the notification in a specific interval timing.
For more information, can you refer to this documentation: https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email
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