Filter issues that have been updated after it was closed

Hi,

I'm new to JIRA. We have a system in place where all incoming emails are converted into tickets and resolved by the service desk team. Once a ticket is created, any subsequent emails from the sender get appended to the original ticket. My question is that if a sender sends a subsequent email after the ticket is closed, the email gets appended to the ticket but I dont have any visibility of it unless i manually open the ticket and check for updates.

Is there a way to filter based on issue updated after ticket was closed?

Any help will be appreciated.

1 answer

1 accepted

Accepted Answer
0 votes
Daryl Chuah Atlassian Team Feb 26, 2013

Hi there

I guess you can configure a filter subscription according to the specific search criteria that you want and request JIRA to send you the notification in a specific interval timing.

For more information, can you refer to this documentation: https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email

Thanks for the response Daryl. The issue here is I dont know what search criteria to use to retrieve only issues that have been updated after the issue has been closed.

Something like this might work?

status = Closed and updated >= startOfDay()

Thanks Jobin. Appreciate your help. Works like a charm.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

442 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you