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Filter for non triaged tickets

abhojwani I'm New Here Oct 01, 2019

Whats the filter to see which tickets haven't been triaged

project = "xyz" AND status not in (closed, done, duplicate, rejected, DEFERRED)  AND Triaged != 'Triaged' ORDER BY priority

 

That doesn't seem to work

1 answer

Hi abhojwani and Welcome,

 

Could you further explain what Triaged is or what you want to achieve? Is it a Custom Field? a Label?

Probably an image will clarify the aim of the given filter.

Regards

Jack Community Leader Oct 01, 2019

Agree - triage is just a term and it depends on how you define it for your process. For example, in my case I consider Triage to = unassigned. So my triage queue is 

Assignee is empty

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