Filter Subscription is not sending

I have a filter with a subscription to send to a group of people. I've set the frequency to every 15 minutes, and even checked "Email this filter, even if there are no issues found".

In the subscription screen it shows that it should send the subscription in 15 minutes. That 15 minutes comes and goes, and no e-mail is sent.

However, all other notifications work fine - and when I click "Run now" on the subscription, it sends the e-mail with no issues.

How do I fix this?

2 answers

I too am having a similar problem.  I have noticed that a filter containing and issueFunction clause fails to email subscribers.  And while I click "Run now" on the subscription, the page reports that it ran but the email never arrives.  For example:

issueFunction in addedAfterSprintStart("board name")

If I change the same filter (just to prove that the email and subscription is correct) to search using a simple JQL such as based on the status value, the email is received when clicking "Run now".

Should I expect filter subscriptions with ScriptRunner JQL (particularily issueFunction) to work?

I have the same issue. Hopefully the folks at Adpatavist are going to look into this

I'm having the same problem.
Please answer me if you know the cause of this problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,315 views 5 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you