I am reaching out to see if there's a way besides using "quick filters" on the board, to eliminate seeing "closed" or "obe" items in our Jira backlog. Previously, we didn't see these items; however, after some changes, those legacy items (dating back to 2016) are showing up in our backlog. Any assistance or recommendations would be greatly appreciated.
I'm fairly new to Jira. I have a general filter for our entire board which is:
project = INF AND issuetype not in (Theme) AND resolution = Unresolved ORDER BY "Rank (Obsolete)" ASC
Where do I find the backlog specific area to filter? I'm currently under Board --> Configure --> General
FWIW, i would not change the filter. Rather I would address the issue thru the Resolution field. All issues that move to an Done category statuses should include setting the Resolution. This can be done by exposing a screen on the transitions to all Done category statuses OR via a Post Function to set the Resolution by default. I generally prefer the former since there are always various Resolutions (done, won't do, canceled, duplicate, etc.). Also, be sure that any 'reopen' transitions out of Done categories include a Post Function to clear the Resolution field.
I agree with @Jack above, I think the issue then is to remove the statusCategory part of the filter and then auto set the resolution or add a pop up to give the user the ability to set the resolution as part of the "done" transition in the workflow. This should clear up the issue with "Done" issues still showing in your backlog AND remove them from the active sprint board.
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