Filter Closed and OBE tasks from Jira BackLog view

[Marcus Chaney]

Good Afternoon,

I am reaching out to see if there's a way besides using "quick filters" on the board, to eliminate seeing "closed" or "obe" items in our Jira backlog. Previously, we didn't see these items; however, after some changes, those legacy items (dating back to 2016) are showing up in our backlog. Any assistance or recommendations would be greatly appreciated. 

Thanks!

Marcus

[Jack Brickey]

Please share your board filter. "OBE"? Closed issues most certainly should not be on the backlog.

[Marcus Chaney]

Here's the filter for our board:

project = INF AND issuetype not in (Theme) AND resolution = Unresolved ORDER BY "Rank (Obsolete)" ASC

[Jack Brickey]

I think the issue is that you are not setting the Resolution field when issues are moved to Closed (or whatever your terminal state is).

[Stephen Crandell]

You could just change the filter for the board/backlog to remove closed/resolved/done issues with "...AND statusCategory not in (Done)" 

[Marcus Chaney]

I'm fairly new to Jira. I have a general filter for our entire board which is:

project = INF AND issuetype not in (Theme) AND resolution = Unresolved ORDER BY "Rank (Obsolete)" ASC

Where do I find the backlog specific area to filter? I'm currently under Board --> Configure --> General

[Stephen Crandell]

Its the same filter. There is not one for backlog and another for the actual board.

[Marcus Chaney]

Okay, cool! That certainly cleared the closed items from the backlog view, but also from my active sprint, which we like to track. Is there way to exclude filtering out "done" items from the active sprint view?

[Jack Brickey]

FWIW, i would not change the filter. Rather I would address the issue thru the Resolution field. All issues that move to an Done category statuses should include setting the Resolution. This can be done by exposing a screen on the transitions to all Done category statuses OR via a Post Function to set the Resolution by default. I generally prefer the former since there are always various Resolutions (done, won't do, canceled, duplicate, etc.). Also, be sure that any 'reopen' transitions out of Done categories include a Post Function to clear the Resolution field.

[Stephen Crandell]

I agree with @Jack Brickey above, I think the issue then is to remove the statusCategory part of the filter and then auto set the resolution or add a pop up to give the user the ability to set the resolution as part of the "done" transition in the workflow. This should clear up the issue with "Done" issues still showing in your backlog AND remove them from the active sprint board.