Fill Jira issue with data from a standard email

Hey,

we receive filled in web forms from customers by mail and then manually enter the data from the mail in an jira issue. I was thinking about automating that process and I am not quite sure if and how it is possible to automatically create an jira issue and fill all the fields with the respective data from the email.

 

Can you help me?

 

Best Regards

1 answer

0 vote
Alexey Matveev Community Champion Dec 14, 2017

Hello,

You can use a standard Jira mail handler but it is not that much flexible

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

Or you can use an add-on like Email this issue add-on

https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue/cloud/overview

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