Field not displaying in Issue Collector

rmax October 18, 2024

I've added some fields to a project and only some of them are displaying.  I cannot get the other field 'Location' to display.  I've checked the configurations and screens over and over and all the other fields and Location are there yet in the Issue Collector, it doesn't display.  My aim is to add fields and make them required for the Issue Collector form.  Thanks

 

 

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rmax October 21, 2024

I think it is related to the type of field it is. 

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Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 18, 2024

Hi @rmax 

Check if the field Location has a Context field that may prevent it from showing in the collector.

 

Best regards

Sam

rmax October 21, 2024

Hi Sam, thanks for your reply.  There weren't any Contexts but I think it is related to the type of field it is.  I've tried other ones and they all display.

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 21, 2024

Hi @rmax 

What type of field are you trying to add?

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