Few attachements failing to upload

Vibhor Kumar Agarwal November 28, 2024

Hello Folks,

 

Few attachments like pdf & others are failing to upload for a specific user.

Txt were getting uploaded.

 

Error:

We couldn't save your attachment Reload the issue then try adding it again.

 

Kindly help to figure the root cause.

See this in web developer console:

 

 

XHR PUThttps://api.media.atlassian.com/chunk/sha256-becbe905d7d1a08bdb4aa2d62729d72e03221cd9dbc4da2aa9e4996b9338dc74-498931?partNumber=1&uploadId=c6ff1dbd-7225-4b77-936f-97ca4e68cacf[HTTP/1.1 403 Forbidden 344ms]

2 answers

0 votes
Vibhor Kumar Agarwal November 28, 2024

Update,

Looks like issue with that specific pdf.

 

Even I wasn't able to attach that pdf.

User was able to attach other pdf's.

 

Thoughts on what could be the issue with pdf?
It's opening properly in reader.

0 votes
Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 28, 2024

Hi @Vibhor Kumar Agarwal 

Can you confirm that the user has 'Create attachments' permission to this project?

Vibhor Kumar Agarwal November 28, 2024

Yes, as mentioned is able to upload a sample txt file.

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