Fast track transitions an issue breaks SLAs

I have just noticed today that every issue that goes through the process of fast track transition, see its SLA broken. Here are my Time to first response SLA

2016-09-05 13_41_27-SLAs - Service Desk.png

And here the result of the JQL: "status = Open AND "Time to first response" = running()":

2.png

 

I made a check and the only issues that are passed through the fast track transition are there.

Here is my fast track transition workflow:

1.png

And here you can see the post function detail:

3.png

2 answers

This widget could not be displayed.

anyone has ever experienced this ?

This widget could not be displayed.

up

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

220 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you