Failed to successfully import JIRA. ERROR

I want to migrate JIRA from Server to Cloud. When I tried to import data from JIRA on Server to JIRA on Cloud I receive following error: 


JIRA Access Constraints

You cannot access JIRA at present.
Failed to successfully import JIRA.2015-06-09 15:38:14error 


Any suggestons?

2 answers

This widget could not be displayed.

Hi Rade,

Please note you need to upgrade your JIRA server to JIRA latest version, before you do the backup that will be imported on Cloud. This is just an possible cause for the issue.

Is there any other error message? I recommend you to create an issue on

Thanks and regards,
Paula Silveira 

This widget could not be displayed.

Did you ever find out a solution? This just happened to me

Me too. This error occurred while importing a backup. Any solution?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

286 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you