Failed to query the license manager - ERROR

Hi, I am receiving the above error when trying to configure the Documents Add-On v2.0 for JIRA v5.x.

Our evaluation license ran out before I could present it for approval. Consequently, I tried (1) generating a new license key and applying it, (2) disabled, then enabled the plugin, and (3) uninstalled then reinstalled with newly generated license key.

Each of these scenarios have yielded "successfully updated, disable, enabled, installed" messages, yet when I try to configure the plugin, I receive the "Failed to query the license manager" error. Additionally, the "Documents" tab on the project dashboard displays the same error. Can you please assist with this. Thanks.

2 answers

1 accepted

0 vote
Daryl Chuah Atlassian Team Mar 06, 2013

Hi Kathy

It it always best check with the plugin vendor regarding on this issue.

For your information, the Documents plugin is supported by StonikByte

You can email them via

Hope it helps :)

Thank you very much!

Hi Kathy,

I replied the email you sent to but I received no feedback from you yet.

Perhaps you did not get my emails? Please check your email and let me know if you received them.


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