On a shared workflow, when a user tries to close an issue the error message "Issue is not closed" appears. He's the reporter and the assignee so he's supposed to be able to accept all changes and proceed. He can also change statuses, that works. It only happens to one user and the project hasn't changed. Any ideas?
How do I do it? The postfunctions are the 5 that all JIRA and one adding a comment.
In any case, the workflow is shared by many projects and only this user has this problem
Well, if the post functions are all the default jira ones, it might not be that.
Please check whether the user is able to close another issue in the same project.
Could you check whether the user has 'Transition issue', 'Close issue', 'Resolve issue' permissions in the project's permission scheme?
Can you give him a higher access and check whether he is able to?
he has as much permissions as possible. He's an project admin, he can edit, delete, create, move,... issues. It's really a special case because he's the only person facing this issue for this workflow (shared in many projects).
I checked with the permission helper and he has the permission to close issues... it's really strange
Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...
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