Failed to add the following attachment to this issue because the file name is invalid

Hi,

I am facing issue when to upload attachment automatically from NESSUS Security Center. It was working before but not working now.

Is anybody facing similar issue and got resolution.

 

Regards,

MSD

 

1 answer

0 vote

I have not encountered this particular error, but I would like to know more about this problem.  Such as:

  • The size of this file
  • The type of file, extention
  • an example filename (it could be something strange with an unexpected character in the filename that might cause this)

It might also help to take a closer look at the logs inside JIRA or Confluence when this happens.  If you're using Cloud, then it might be worth opening a support request to have our support team investigate at https://getsupport.atlassian.com

But if you're using the server versions that would be hosted on your local server, then I'd be interested to see what the JIRAHOME/log/atlassian-jira.log looks like when this error happens.  It might provide some more info as to why this attachment failed.

Hi Andrew,

Thanks for response.

I will try to run test scan for RCA.

It was working before and suddenly stopped working. Will check for logs for same as sugested.

Regards, 

MSD

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,242 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot