Failed to Assign Ticket by Automation Rule

Jack Yang April 26, 2024

Hi there,

 

I set an automation rule in my project, the condition and action is like this

when issue transit to a status, assign ticket to issue reporter (Screenshot 1)

 

However, when the rule be trigger, the assignee be changed to Unassigned, I check the audit log, the rule was ran successfully, and there's no other rules be trigger, is there anything wrong on my automation rule? or any other ways to audit my rule?

 

Thanks in advanced.

Jack

Screenshot 2024-04-26 at 5.42.31 PM.pngScreenshot 2024-04-26 at 5.32.51 PM.pngScreenshot 2024-04-26 at 5.38.46 PM.png

2 answers

1 accepted

1 vote
Answer accepted
John Funk
Community Leader
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April 26, 2024

Hi Jack,

It still looks like there was another rule that ran at the same time since there is nothing in your rule that would cause it to be updated as Unassigned. You should be able to see the rules that ran against the issue to the bottom right under the Automation section. Click the Refresh to see what rules have run recently for that issue. 

Jack Yang April 28, 2024

Thanks John, I dig out all the rules, I found there's another rule ran edit assignee too,  but it seems not showing in my log.

Anyway, my issue has been resolved, thanks again for your help.

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 29, 2024

Great! Glad you found it. 

0 votes
Geethanjali Katagani
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April 26, 2024

Hi @Jack Yang ,

Please create the automation outlined below. It should work seamlessly.

AC 4-26 1.JPG

Thanks,
Geethanjali

Jack Yang April 28, 2024

Thanks for your answer Geethanjali.

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