Failed creating java, when try to start JIRA as a service

I'm trying to run JIRA 6.1.7 as a service on Windows Server 2008 R2 mit jdk1.0.45.

The service did not start and in %CATALINA_HOME%\logs\commons-daemon.YYYY-MM-DD I find the following lines:

[2014-05-21 15:32:32] [info] Commons Daemon procrun ( 32-bit) started
[2014-05-21 15:32:32] [info] Running 'JIRA' Service...
[2014-05-21 15:32:32] [info] Starting service...
[2014-05-21 15:32:32] [error] Failed creating java
[2014-05-21 15:32:32] [error] ServiceStart returned 1
[2014-05-21 15:32:32] [info] Run service finished.
[2014-05-21 15:32:32] [info] Commons Daemon procrun finished

The same error as stated from 'Christoph de Baene' in the documentation:

Any Idea?

Do I need a 32-bit java jdk?

1 answer

Hi Karlheinz,

Are you using the build in jre that's being shipped with JIRA?

Could you take a look in the configuration window using tomcat7w.exe as explained here:

It might provide you a clue as to what is going on.

Best regards,


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