Failed creating java, when try to start JIRA as a service

I'm trying to run JIRA 6.1.7 as a service on Windows Server 2008 R2 mit jdk1.0.45.

The service did not start and in %CATALINA_HOME%\logs\commons-daemon.YYYY-MM-DD I find the following lines:

[2014-05-21 15:32:32] [info] Commons Daemon procrun ( 32-bit) started
[2014-05-21 15:32:32] [info] Running 'JIRA' Service...
[2014-05-21 15:32:32] [info] Starting service...
[2014-05-21 15:32:32] [error] Failed creating java
[2014-05-21 15:32:32] [error] ServiceStart returned 1
[2014-05-21 15:32:32] [info] Run service finished.
[2014-05-21 15:32:32] [info] Commons Daemon procrun finished

The same error as stated from 'Christoph de Baene' in the documentation:

Any Idea?

Do I need a 32-bit java jdk?

1 answer

Hi Karlheinz,

Are you using the build in jre that's being shipped with JIRA?

Could you take a look in the configuration window using tomcat7w.exe as explained here:

It might provide you a clue as to what is going on.

Best regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

93 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you