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Extra space in user mention notification template

Zinaida I'm New Here Oct 31, 2019

Hi everybody. I've faced to a strange thing here.

When user is watcher of an issue JIRA sends notification with extra space at the end of the line.

For Example: "Re: jira Updates for PR-16: Increase free disk space "

And if user is mented in issue notification is correct: "Re: jira Updates for PR-16: Increase free disk space"


How can i fix it or  is it a problem with not editable templates inside the jira

1 answer

0 votes
Andy Heinzer Atlassian Team Tuesday


I understand that you are seeing an additional space in the email subject of some notifications from Jira server.  However so far I have not been able to reproduce the problem you have described here, at least not with the information I have so far.

Could you please let me know the following:

  1. What version of Jira Server this is happening in?
  2. Is the email message itself appearing in an HTML format? or text format?
  3. If in Jira 8.0 or higher, is batched notifications enabled here?

Please let me know if there are any other details in addition to those questions that might help be to recreate this problem so that we can better understand what might cause this.



Zinaida I'm New Here Friday


1. We are using v8.4.1#804002

2. I forgot to notice that this extra space is present in subject of the email. Email body as i understood is in html format

3. Batched notifications are enabled

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