External users not receiving email notifications using Watchers plugin

Hi- Running v6.2.3 Installed the Watchers plugin because we were getting errors when adding users as watchers to issues (unless they were admin or the Reporter). Installed the plugin without any issues BUT it seems that I cannot just add any old email address as a watcher... Now, I know the Watchers plugin is working (somewhat) cuz I added an internal user to that field and that person did receive a notification when I added a comment to that issue.

I also added my external email address to that Watchers field and DID NOT receive an email notification.

So...

 

Thanx

Never, never doubt what nobody is sure about. -Willy Wonka

2 answers

This widget could not be displayed.

The WATCHERS plugin will just allow you to add Watchers on the screen and when I say watchers, it should be a valid JIRA user ID. You cannot add an email address in there.

This widget could not be displayed.

Thanks for the reply. I understand that, actually, this can be done with the right configuration (https://thepluginpeople.atlassian.net/wiki/display/JEMH/Enable+non+JIRA+Account+holders+to+receive+issue+updates) but the main issue, as stated in the initial post is that, except for JIRA admins or the Reporter, a JIRA User, when added to the custom pick field Watchers, does not get notifications to an issue. I have these settings in place:

Global Permissions - Browse Users - Jira Users

Notification Scheme

Issue Commented - User Custom Field Value (Watchers)

Issue Resolved - User Custom Field Value (Watchers)

 

Issue Security Scheme - User Custom Field Value (Watchers)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira

New 5k User Limit and Other Cloud Updates

Hi all! Lauren here from the Enterprise Cloud marketing team.  I have some exciting Cloud updates from #AtlassianSummit that I wanted to share. We want everyone in your organization to be ab...

121 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you