'External user management = ON' but EDIT and CHANGE PWD still possible

We use CROWD as user directory and set the JIRA property 'External user management' to ON. Users are still able to edit their profile or to press the 'Change Password' link. When clicked they see an Application credentials error.

This is not what I expected. What am I overlooking?

2 answers

1 accepted

Hi, there's an open issue here https://jira.atlassian.com/browse/JRA-27280. Please vote for it. Atlassian has made an explanation on why it's still available. It's a known issue right now.

Thanks Harry Chan. You are right but it makes no sense to me. They added intelligence to auto enabled/disable the EDIT functionality, based on read or read/write permissions of the user directory. This clearly does not work yet as our Crowd is Read only and still enables editing of profiles.

EDIT: Seems I was incorrect, our CROWD directory was configured in JIRA as READ/WRITE. Setting it to READ resolved the issue. Imo the setting 'External User management" has become obsolete

I agree and hence, please vote for the bug as well.

0 vote

Can you check if JIRA is set as public or private? Set the Mode to "Private" under Administration > General Configuration.

Already set to Private

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

550 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you