External system is a Jira sending email´s to Jira

We have jira in place version 6.3.14.

We alow external emails to be sent in and from external email´s there are created tickets.

The problem is when the external user is a another Jira system from a different company sending from another Jira system a ticket is not created.


I do see the email come in and go to the mailbox in exchange but a ticket is not created?

2 answers

Hello Vidar,

Look into Audit Log to see if users are being created if not, check your LDAP from user directory to see if everything is working ok. Are you using JETI to pickup emails?


i´m new to JIRA  is Jeti a plugin if so it is not in place.

There is nothing in the logs regarding this external email.

email from other external email do get it and tickets are created it is just when it is sent directly from JIRA at a different company the the ticket is not created.


I dont know what jeti is and how to check it ?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,084 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you