Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

External User


We need to create a user account for external user and we would like to give the user a restricted access to Jira. We will like for the user to have limited view of data and view only access to a single Project. Can someone please assist?

2 answers

2 accepted

1 vote
Answer accepted
Dirk Ronsmans Community Leader Aug 24, 2022

Hi @Tanisha McGhee ,

Project access will be defined by your Permission scheme which is linked to the project

Besides making sure that this user has access to the project (Browse Project permission) you'll have to validate that the other projects don't have a permissions set like "any logged in user" or that user will also have access to those projects.

So this isn't working when we tried giving permission. It's not allowing where they only  have view access only.

Dirk Ronsmans Community Leader Aug 24, 2022

Which permissions did you assign to the user?

You can always take a look at the permission helper to verify.

The user have read only group and role, but was trying to restrict the user from viewing the comments. We want to give the user access to boards and not the individual issues.

0 votes
Answer accepted
Jack Brickey Community Leader Aug 24, 2022

To accomplish this you need to ensure this user is not in any role or group that has access to any projects. You could create a singular group for this external user and use this group in your permission scheme for the single project where you want to give them access. Here is a article that might assist - permissions-overview 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events