External User management

Rucha Auti
Contributor
September 11, 2024

 

Greeting everyone,
I am adding external users (client) to manage the tasks in team managed and company managed projects.
while approving external user's request , there are two type of access and the role is Basic
 
  1. Has access on site
  2. JIRA
External user shall be able to see only projects in which they are added.
 
I am giving them (i) access they are not able to see the projects, if I give then (ii) access they are able to see the other project in which they are not added.
 
how to restrict user access as per the project, they shall be able to see the project in which they are added
Would appreciate your response

2 answers

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Neil Fletcher
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September 11, 2024


Hi @Rucha Auti 

Here's how I handle it... I mostly use groups

Open https://admin.atlassian.com/ - got to Directory --> Groups

For external users, I have 2 groups, 1 for access to the product and 1 for access to projects, where access = None

The product access group is;
jira-software-guests-<my Jira org name>

The project access group can be something like:
jira-software-guests-<my Jira org name>-<external users company name>

Add the external user to both groups

1.png

Then on the Jira project - Project Settings --> People, add the group:
jira-software-guests-<my Jira org name>-<external users company name>

Make sure the product access group is not added on the project

2.png

This will give them access to Jira and then only the individual projects you choose

 

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Marc - Devoteam
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September 11, 2024

Hi @Rucha Auti 

This is related to the permission schemes used on company managed projects or based on the open or private setting on team managed projects

If the users should no see some team managed projects, set those projects on private, make sure the required internal users do have access.

If the user need to see som company managed projects, create a new permission scheme where only the group of internal users has browse permissions and associate this permission scheme to all project that should not be visible to the customers.

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