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Expose SLA Metrics to customer

Umut_Volga_Bayraktar
Umut_Volga_Bayraktar November 27, 2014

Greetings,

I am new to JIRA and we are trying to setup JIRA for ticket management. What i want to ask is, we are using JIRA service desk for SLA tracking. However, when an issue is opened by customer, i (as agent) able to see SLA metric on issue view screen, but customer is not able to see, It says "Restricted to agents". My question is: is it possible to expose SLA metrics to customer? If so, can you please show me how to achieve this?

 

Best Regards

 

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Boris Berenberg
Boris Berenberg
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November 28, 2014

There is a suggestion around this at: https://jira.atlassian.com/browse/JSD-325

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