Expose SLA Metrics to customer

Greetings,

I am new to JIRA and we are trying to setup JIRA for ticket management. What i want to ask is, we are using JIRA service desk for SLA tracking. However, when an issue is opened by customer, i (as agent) able to see SLA metric on issue view screen, but customer is not able to see, It says "Restricted to agents". My question is: is it possible to expose SLA metrics to customer? If so, can you please show me how to achieve this?

 

Best Regards

 

1 answer

This widget could not be displayed.
Boris Berenberg Community Champion Nov 28, 2014

There is a suggestion around this at: https://jira.atlassian.com/browse/JSD-325

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted an hour ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

9 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you