Hello Tiffany,
this is the guide that you need https://confluence.atlassian.com/jira/how-to-add-comments-to-excel-export-316113321.html
Hope this helps,
Fabio
Better Excel Plugin exports:
...either to separate columns (comment text, submitter user and submission date), or to one column (with merged information).
It offers export options out of the box to export the comments with all or selected issue fields from the Issue Navigator, and even allows you to redefine the comment cells' format (see calculated fields).
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I have found this guide via Google, hope it helps:
http://www.extendoffice.com/documents/excel/765-excel-convert-comments-to-cells.html
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