You have to change
jira.search.views.max.limit to a value of more than 1000 as well. Please refer to the below link for more information https://confluence.atlassian.com/display/JIRAKB/Export+More+Than+1000+Results+to+Excel
What is the version of JIRA that you are using? If 4.4 or above, have you set this in the jira-config.properties file?
Basically, in order to be able to export more then one thousand issues, you will need to:
jira.search.views.default.max = 1500
This property sets a 'soft' limit on the number of issues returned. This number can be overruled by copying the export URL and changing the end.
jira.search.views.max.limit = 2000
This one sets a 'hard' limit, meaning that even if you try to overrule the export as mentioned above, you wont be able. If a user makes an issue view request that would return more than 2000 issues (in this example), JIRA does not return the issues but instead returns a 403 (Forbidden) error. This prevents JIRA from consuming lots of resources and possibly running out of memory.
Make sure you set the value of jira.search.views.max.limit to greater than or equal to the 'soft' limit set by jira.search.views.default.max. Otherwise all search views that would return issues limited by the default 'soft' limit will instead return a 403 (Forbidden) error.
Two things that may cause this not to work are: 1- Blank spaces after the option value (i.e. make sure the value is not set as "2000 ") and 2- The file is created as jira-config.properties.txt
After this, you should be able to export the number of results you've configured in the options above.
I hope this helps!
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