I have made an export from our production JIRA Software cloud instance and am trying to import to a 'test' Cloud environment.
I get the following error - "There was an error parsing the entities.xml file: An invalid XML character (Unicode: 0x10) was found in the value of attribute "body" and element is "Action".
What do I need to do to import the data? It seems odd I should need to do something as they are both cloud instances. I have read help documentation but it seems most is targeting server based instances.
What am I missing?
This does seem to happen a lot, especially when you're coming from MS-SQL or MySQL databases.
First step is to try the cleaner - see https://confluence.atlassian.com/jira/removing-invalid-characters-from-xml-backups-12079.html
Ok, I was able to use the instructions to create the import - yay! However, I am getting an error listing users that their "email is assigned to more than one user". I have looked at each user and this is not the case. I recognize that a few (at least) were Service Desk customers that were converted to a licensed user. How can I resolve this problem?
Excellent, glad it's all working now!
My squad is currently working on several merges and finding duplicate email addresses are shared are great "fun" parts of the process. We dummy them out quite quickly, but we still forget regularly, and have that "oh bother, we forgot the emails didn't we?" head-slapping moment.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot