Explain this issue "Down for Maintenance"

Hi ,

When i insert the issue through the TEST API, I got this response message

<!DOCTYPE html>
<html lang="en">
<meta http-equiv="Refresh" content="60">
<title>Atlassian - Down for maintenance</title>
<meta charset="UTF-8">
<body style="background-color:#f0f7fc;margin:0;padding:40px 0 0;text-align:center">
<img src="/maintenance/images/DownforMaintenance_CharlieZap.gif" width="960" height="625" alt="We're down for maintenance. Be right back!">

Please explain this message.

4 answers

I see the same general issue with the marketplace REST API - if you do something wrong you get the "down for maintenance" message. If it's a 500, it should say so, not give this message.

Hmm, I thought that too - the first time I tried REST vs Marketplace, I got the same, but it went away shortly after. However, this was a long while ago, so I assume they've re-enabled this bad behaviour somehow (As you say, bad because a 500 should be a 500, not a misleading "maintenance")

Yes, it is hiding internal errors :)

1 vote

I'd say it's telling you what the problem is - the site is down for maintenance.

You might want to contact Atlassian OnDemand support directly to find out when the maintenance windows are, or to investigate this problem if the site appeared to be up at the time you ran your test.


I have 8000 issues item in my On demand Jira, After that i have insert an issue through the REST API - the same message is displayed again and agin.

Please explain this message.

0 votes
Bruno Rosa Atlassian Team May 09, 2013

Hi srinivasan, if this is happening everytime you try to insert the issue through the REST API, this probably does not have to do with our maintenance windows, it seems that the connection is timing out or there is something wrong with the API URL.

Just for the record since this is an open channel, if you have been presented with the 'Down for Maintenance' page every time you try to perform an action (such as what srinivasan is trying to do), I'd recommend you to raise a support ticket with us, so that we can further investigate what's happening.

Hi Bruno,

I have 25,000 issue items in my on demand Jira, then i am trying to delete the first 10,000 issue items the "Down for Maintenance" is occured continuously.

Most probably it is their reverse proxy (nginx) timing out... but they should change the timeout message to something sensible.

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